One is trained on your help docs. One is trained on your episodes.
If a visitor's question is “where is my invoice,” Chatbase is the right tool. If it's “what did you say about pricing a course,” you want a bot that answers from the recording and plays the moment. That's Audience Chat.
Try Castmagic| Castmagic Audience Chat | Chatbase | |
|---|---|---|
| Trained on | Your episodes — audio and video, transcribed | Documents, website pages, help articles |
| Built for | Keeping a visitor listening; capturing the lead | Deflecting support tickets |
| Answers | Cite the episode and play the timestamp; refuse off-library questions | Paragraph answers sourced from documents |
| Leads | Email gate on every plan; CSV from Starter; capture keeps working when you're over your limit | Collect Leads action, with a daily lead email and webhooks |
| Content gaps | Unanswered questions flagged in the inbox — what to record next | — |
| Remove vendor badge | Included on Business | $99 / month add-on |
| Metering | Questions per month by plan: 100 / 500 / 2,000 / 5,000 | Message credits: 50 / 700 / 4,000 / 15,000 |
| Entry paid plan | $29 / month (Hobby) — the whole content platform, chatbot included | $40 / month (Hobby), chatbot only |
| Helpdesk | Support-shaped questions hand off to your support link | Built-in helpdesk with human handoff; Zendesk, Stripe and more from the Standard plan |
Short answer: these are two different products that happen to both be chatbots. Chatbase is a customer-support agent trained on your help docs, built to resolve tickets across every channel. Castmagic's Audience Chat is a chatbot trained on your episodes, built to keep a visitor listening, answer with the exact moment, and capture the lead. Pick by what your visitors actually ask.
What Chatbase does well
Chatbase is a serious support product. One agent deploys to a website widget, WhatsApp, Meta apps, Slack, email and voice. It follows procedures, takes actions such as order lookups and refunds through Stripe, and hands off to a human inside a built-in helpdesk. Analytics track sentiment and resolution rate. Paid plans choose between models from OpenAI, Anthropic, Google and others, and the Enterprise tier carries SOC 2 Type II, HIPAA eligibility and zero data retention. If your inbound is support tickets, this is the shape of tool you want.
What it cannot do
Chatbase trains on text. A podcast, a YouTube channel, a webinar library or a course's recordings are outside its scope. It cannot answer "what did you say about pricing a course" from the recording, cannot cite the episode and the timestamp, and cannot play the moment. For a creator, that is the whole question.
What Audience Chat does instead
Audience Chat is trained on your episodes, audio and video, transcribed. Every answer cites the episode and plays the timestamp. Questions your library does not cover are declined rather than invented, and support-shaped questions hand off to your support link. After a few free questions the visitor hits an email gate, so regulars become leads, and the questions nobody could answer are flagged as content gaps: a list of what to record next. It ships as one script tag with three door styles (launcher, inline, ask bar) and is included with every Castmagic plan, so you get the transcription and content pipeline alongside it.
Price
Castmagic's entry plan is $29 a month and includes Audience Chat with 100 questions a month, plus transcription and content generation for the recordings themselves. Chatbase's entry plan is $40 a month for 700 message credits, chatbot only, with the Chatbase badge on the widget unless you add $99 a month. Castmagic includes white-labelling on its Business plan. Chatbase's helpdesk, API access and voice channel start at $150 a month. See Castmagic pricing for the full ladder. Prices verified September 4, 2026.
Verdict
- Pick Chatbase if your visitors are customers with support questions, you need WhatsApp, voice or a helpdesk, and your source of truth is documentation.
- Pick Castmagic if your visitors are an audience asking about what you said, your source of truth is recordings, and you want every question to cite the moment and every regular to become a lead.
- Use both if you run a product with a help center and a show about it. They do not overlap.
Castmagic FAQs
What does Castmagic do?
Castmagic automates content creation by turning your audio or video recordings into publish-ready assets like blogs, emails, and social media posts. Leveraging AI, it quickly transcribes material and generates contextual content tailored to user preferences, streamlining workflows and saving time for over 35,000 creators and businesses.
What languages does Castmagic support?
You can transcribe and generate AI content using Castmagic in the following languages: English (US, British, Australian), Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Portuguese (Brazilian). Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.
Who is the founder of Castmagic?
Castmagic is the brainchild of three accomplished entrepreneurs: Blaine Bolus, Ramon Berrios, and Justin Tormey. Blaine previously co-founded Seated, a Series C startup, and also hosts DTC Pod, the number one podcast for commerce, consumer, and creator businesses. Prior to Castmagic, Ramon was the founder and CEO of Trend.io—a UGC network for creators and brands—which was successfully acquired by Soona. He also hosts DTC Pod with Blaine. Justin brought his technical expertise as one of the first developers at Blockchain.com and as co-founder of Upside, a venture-backed startup that sold to Ampla.
Is Castmagic worth it?
Yes, Castmagic is worth it if you're a creator, business, or agency looking to automate and scale content production, save time, and reduce costs. Its ability to quickly turn audio or video recordings into a multitude of content types makes it especially useful for those working in fast-paced environments or managing large content outputs. If you rely on consistent, high-quality content generation and want to streamline your workflows, Castmagic is a strong investment.
Chatbase FAQs
Is Castmagic a Chatbase alternative?
For a different job. Chatbase is a customer-support agent trained on your documentation. Castmagic's Audience Chat is a chatbot trained on your podcast, video or webinar episodes, built to answer your audience's questions with citations and capture leads. If your content is audio or video, Castmagic is the fit; if it's a help center, Chatbase is.
Which is cheaper?
Castmagic's entry plan is $29 a month and includes Audience Chat with 100 questions a month alongside transcription and content generation; Chatbase's entry plan is $40 a month for 700 message credits, chatbot only. Removing the vendor badge costs $99 a month on Chatbase and is included on Castmagic's Business plan. Prices verified September 4, 2026.
Can Audience Chat answer questions that aren't in my episodes?
No, by design. It refuses questions your library doesn't cover rather than guessing, and routes support-shaped questions to your support link. Those unanswered questions are flagged as content gaps in your inbox.
What happens when I run out?
Chatbase meters on message credits; when a month's credits are spent you need more, and auto-recharge is a paid add-on at $40 per 1,000. Audience Chat enters capped mode: answering pauses, but the email gate and lead capture keep working, so the widget is never dead on your site.
Every episode, one question away.
Audience Chat is included with every Castmagic plan, from $29 a month.